FAQs

Select the products you’d like, click Add To Cart, and proceed to checkout. Once your order is accepted, you’ll receive a confirmation email.

We accept major credit/debit cards (Visa, MasterCard, American Express), Apple Pay/Google Pay (where supported), and PayPal. All payments are processed securely with encryption.

Because we partner with third-party fulfillment suppliers and work on a rapid dispatch model, changes or cancellations must be requested immediately. If your order hasn’t yet been forwarded to the supplier for fulfilment, we’ll do our best to assist; once your order is in transit we’ll direct you to the supplier’s policy for any returns or exchanges.

Our partner suppliers fulfil orders directly from their warehouses in the U.S. (or occasionally internationally, where noted). Standard shipping times are typically 3-7 business days after fulfilment, but may vary based on region or supplier.

At the moment, we do not offer shipping internationally. We are looking at how we can make this possible and hope to provide this option in the future.

Most items are eligible for return within 30 days of delivery. Items must be unused, in their original condition, and in original packaging where applicable. Some products may have different return windows depending on the supplier. Returns requested outside the 30-day window will be reviewed on a case by case basis and are not guaranteed.

We are committed to supplying our customers with quality customer service, however, we are not directly responsible for defects, shipping problems, or damage during transit. It is our policy that the supplier is responsible for all products and refunds. If a supplier has recurring dissatisfaction, we will remove the supplier from our site.

All returns must be approved by AwearMarket before any item is sent back. Simply reach out to us at orders@awearmarket.com and we'll coordinate the return process with the supplier on your behalf. Unapproved returns sent directly to suppliers may not be accepted or refunded. You won't need to contact the supplier directly — we've got it from here.

Return shipping costs vary depending on the situation and the supplier. We'll be transparent about any costs before you commit to a return. In cases where an item arrived damaged, defective, or incorrect, return shipping will be covered for you. AwearMarket is not responsible for items lost or damaged in return transit, so we recommend using a trackable shipping method.

Need a different size or want to exchange for another item? We're happy to help coordinate that with the supplier. Please note that shipping costs for exchanges and size replacements are the responsibility of the customer. Exchanges are subject to product availability. Reach out to us at
orders@awearmarket.com and we'll walk you through it.

For hygiene, wellness, and personal care products, we are only able to accept returns if the item arrived defective or if the wrong item was sent. If that's the case, we will absolutely make it right.

If your item arrives damaged, defective, or is not what you ordered, please contact us within 14 days of delivery at orders@awearmarket.com. Where possible, a photo of the item helps us resolve things faster with the supplier — but we'll take care of you either way.

The following items are final sale and not eligible for return or exchange: opened and used personal care and hygiene products, perishable or consumable goods, and gift cards.

Once your return is approved and tracking confirms it is on its way back, your refund, store credit, or replacement will be processed once the supplier has received and processed the return, depending on your bank. Original shipping charges are non-refundable unless the return is due to our error. Items returned in used, damaged, or incomplete condition may be subject to
a partial refund at AwearMarket's discretion. In some situations, we may offer store credit as an alternative to a traditional refund. Store credit is applied directly to your AwearMarket account and can be used toward any future purchase at checkout. Please note that customers must have an AwearMarket account to redeem store credit. We'll always work with you to find the option that feels best — whether that's a refund, store credit, replacement, or exchange.

We kindly ask that customers reach out to us directly before initiating a chargeback with their bank. We are a small business and are committed to resolving every issue fairly and quickly.

At AwearMarket, your satisfaction matters to us and we will always work to make things right.

Because we work with hundreds of independent suppliers, coordinating returns and replacements occasionally takes a little extra time. We appreciate your patience while we work behind the scenes on your behalf — we will always follow through and keep you in the loop every step of the way.

While return policies may vary by brand, our commitment to your experience never does. If something feels off about your order, reach out and we'll take it from there.

Yes. Every item on Awear has been intentionally selected for its safety, quality, and integrity. We do the heavy lifting so you don’t have to question what’s coming into your home.

While we’re human (and no system is ever perfect), we take our vetting process seriously. Each product is reviewed for:

• Non-toxic ingredients and materials
• BPA-free, phthalate-free, and hormone-safe components
• Organic or naturally derived inputs whenever possible
• Real materials sourced from nature
• Sustainable, responsible production and packaging

Our goal is to bring you best-in-class products. Items we use in our own homes, around our families, and throughout our daily routines.

Brands may occasionally update their formulations, materials, or practices after being onboarded. If you notice something that feels off or different, we’d love to be made aware.

We do our absolute best to stay informed and uphold our standards, but we also appreciate your eyes, your feedback, and your partnership on this journey.

We’re all in this together. Building healthier homes, one choice at a time.

Yes. Our suppliers are carefully vetted — they operate under recognized standards, including good manufacturing practices (GMP), transparent ingredient sourcing, and third-party testing where applicable.

Absolutely. Even though our products are selected to support holistic wellness, they are not substitutes for medical advice, diagnosis, or treatment. If you are pregnant, nursing, taking medication or have a medical condition, please consult your physician or qualified healthcare provider before use.

Each product page on our site includes a full “Ingredients & How to Use” section. For additional questions or clarifications, feel free to contact us at info@awearmarket.com

No, you may checkout as a guest. Creating an account offers added benefits: order history, faster checkout, subscription management and preference settings. We recommend creating an account to better serve you in the future.

We take your privacy seriously. All payment and data transmissions are encrypted using industry-standard security. We do not share your personal information with third-parties except as required for order fulfillment (i.e., the supplier/shipping carrier) and as outlined in our Privacy Policy.

Log into your account dashboard to edit your details. To unsubscribe from our newsletter or promotional emails, click “unsubscribe” at the bottom of any email.

We’re here for you! Email us at orders@awearmarket.com

Currently, AwearMarket operates exclusively online and utilises dropshipping — we do not have a physical store or local pickup option at this time.

We'd love to hear from you! Email info@awearmarket.com for more information.

Yes, AwearMarket curates a growing selection of best-in-class, non-toxic brands, making it simple for you to discover safe and sustainable products for yourself, your family, your household, and even your lovable pets.

Yes, Awear Market is founded by Dave Coulier. Learn more about Dave's story here.